"I've noticed it doesn't really cope very well when two people are speaking at once."
The mistake: Taking things you've always done in person and merely trying to replicate them using technology.
Stay generous. Stay hopeful. Stay curious. We got this.
Growing up as an awkward, gangly teen my mum would say to me "head up, shoulders back".
When getting directions in Australia you might hear someone say "chuck a left here".
Most of our learnings are hiding in plain site in our past experiences.
What to ask when the inevitable chaos hits?
Empathy is about curiosity. It's about seeking to understand. It's about holding space.
Any variation of "I see you."